Barriers to Telecare Adoption
Project Lead
Professor Gail
Other Project Staff/Students

‘Telecare’ refers to items such as pendant alarms and sensors which can help people to live safely and independently in their own homes. There are lots of benefits in using telecare. For example, having peace of mind in knowing that if an emergency took place then help would be received quickly. Telecare can also help carers. However lots of people who could benefit from having telecare in their homes do not have it. This may be due to cost, because they don’t know about telecare, or because they don’t like it and they feel that telecare is of no use to them. 

Project Summary

This study will help us to understand the reasons why many people in Sheffield have refused or have never had telecare. We also wish to understand what might persuade people to accept telecare, and what might be the best way to communicate the benefits of telecare to people (e.g. DVDs, posters etc). 

We will interview people who have refused the Sheffield City Wide Care Alarms service to find out and to understand their reasons for deciding not to receive, or not to continue with, this service. We will also talk to members of local voluntary organisations and health and social care professionals to find out a wide range of views regarding telecare systems.

The findings will be used to influence the business case and communication methods of Sheffield City Council and City Wide Care Alarm’s telecare service. They will also be used to understand whether perceptions towards telecare have changed in the last twenty years in light of developments in social care services and technology.



We aim to generate publications and conference presentations from the results of the study. The results will be used to inform the communication strategy and the delivery of Sheffield’s telecare service. The results will also be fed back to the participants and the CRAG group. Depending on the findings there are possibilities for further research and evaluation of changes in SCC / CWCA’s strategies.

Partner Organisations:

Sheffield City Council (SCC)

City Wide Care Alarms (CWCA)

Within CLAHRC Partnerships:

Jill Thompson has been providing help and advice around Public and Patient Involvement (PPI). Project protocol and interview materials have been reviewed by the Consumer Research Advisory Group (CRAG) and by members of public.

Barriers to Telecare Adoption
Project Update - Most Recently updated March 2013

We are now fully recruited for participants based in the wider Sheffield community who are not using telecare (recruited through Sheffield-based community and voluntary organisations). Feedback has also been received from health and social care professionals through a stakeholder workshop. Interim findings are due to be presented to SCC / CWCA in March 2013. Attention will now focus on boosting recruitment of participants who have directly refused SCC / CWCA’s telecare service.